As secretárias mais bem treinadas do mundo são as brasileiras, diz um artigo do jornal inglês "The Guardian". "A legislação brasileira exige que as secretárias sejam registradas em uma agência governamental, e, desde 1985, o título de "secretária" só pode ser obtido após um curso universitário de quatro anos de duração".

O jornal comenta que o júri do concurso "Secretary of the Year", que acaba de se realizar na Inglaterra, ainda adota o nome "secretária/o", quando a América, Europa, Austrália, Nova Zelândia e alguns países do Extremo-Oriente preferem "profissionais administrativos" ou "assistentes de gerência", ou simplesmente "admins", no caso dos EUA.

Porém, assim como o Brasil, o país mais avançado do mundo em termos de secretárias(os), o júri do prêmio optou pelo título tradicional.

How PA skills are regarded around the world
"The Guardian" - 30/04/01

  • From November, American "admins" will have a new certification, the Certified Administrative Professional. The exam will include sections on finance and business law, office systems and advanced administration, management and organizational planning. The existing qualification is held by 58.000 admins, and the American association says this is worth an extra $ 2.200 a year on average.

  • 47% the delegates at last autumn's conference of Britain's Institute of Qualified Private Secretaries had their attendance fees paid by employers. Several of the LCCIEB winners are members, which completes a circle - the IQPS was started by the first LCCIEB Diploma winners, back in 1957.

  • The New Zealand Secretaries, at their recent conference, advocated the novel technique of planning a career backwards. The idea is to identify the qualities needed to do the job you want to hold in five years'time, and then work backwards from that down training steps until you get to where you are today. Reverse the list, and you have your training programme.

  • In an American PA survey, a majority of respondents wanted Secretaries'Day to be marked by their boss sending them on a seminar, a skills course, or to pay the subscription to their association. In practive, about 20% got a lunch, and a few received a gift. But one employer gave out paperweights embossed with the company logo, one manager had flowers delivered in bulk to his secretary, who divided them out; and one gave a generous two hours off with pay, valid over the following 12 months

  • The most entertaining argument over recognition of skills came last year when NALS, the American Legal Secretaries' Association, added a tagline to its name, reading "The Association for Legal Professionals". Lawyers objected, but NALS presidente Connie Maslowski responded robustly. "We are the skilled authorities in our chosen occupation, and we are proficient, learned, capable, competent and efficient. The term "professional" applies to those who know what ethics are and live by them, conduct themselves with dignity and grace when a situation becomes strained, respect the rights of others and understand frailties, admire strengths and understand teamwork, and make the office a better place." The lawyers shut up!

  • The world's best-trained secretaries are in Brazil. Where by law PAS have to be registered with a government agency, and since 1985, the title "secretary" can be achieved only after a four-year university programme.

  • Internationally, the greatest demand for enhanced training has come as the PAS bear the brunt of corporate downsizing, and take on the jobs of those who have gone. This is why secretarial leaders have called for PAS to promote their place as the most IT-competent people in the average office. However, some PAS haven't just haven't clicked - one American admin recently complained: "With emails volleying back and forth between us and clients, the paperwork is out of control."